Call or email for more information:
001-604-218-2008 (Canada)
5411 356 86409 (Argentina)
ReturnsReturns
Your satisfaction is our success. Every item we sell comes with our 100% satisfaction guarantee. We will issue a full refund on merchandise that is new or unused and returned with the original packaging in resalable condition within 30 days of purchase date for any reason. Simple.
Not exactly what you wanted? No problem. We ship all exchanges for free when the new order is created at the time you obtain your return authorization. Exchanges must be processed over the phone.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
In all cases you are responsible for the cost of re-shipping the item to our warehouse. In the event of a material defect, we will refund the cost of re-shippment once we have examined the defect.